Job Alert: Regional Operations Manager

Regional Operations Manager
75,000 + Bonus + Benefits
Pointe-Claire, Quebec

Our client offers leading expertise in Canada wide fleet washing, disinfecting and sanitization services.

MAJOR ACCOUNTABILITIES

• Build and manage a regional team of dedicated specialists
• Train, develop and motivate staff to ensure productivity and efficiency
• Support and maintain the company culture of trust, unity, accountability, and excellence
• Establish regional business plans, objectives and implementation strategies including process flows, organizational structure, budgeting, resource allocation and productivity-tracking and improvements
• Manage the regional business unit budgets including forecasts and expenditure plans as well as overhead costs spend
• Ensure staff are providing exemplary customer service to all customers at all times
• Adjust and adapt operations to meet the customers schedule and business requirements
• Manage all customer concerns and keep management promptly informed
• Report all operational non-conformances to the Chief Operating Officer
• Prepare preventative action plans when required to address operational quality concerns
• Ensure operational work orders are completed and accurate each day to support the back office billing department
• Thoroughly and accurately complete all paperwork and systems CRM updates that support field operations and tracking
• Manage inventory of supplies and establish a relationship with suppliers to assist the inventory management process and cost allocation
• Ensure equipment including but not limited to the company trucks, pressure washers, temperature monitors are all in excellent working order at all times
• Ensure fuel levels are consistently reviewed for each company asset to minimize downtime
• Develop and modify processes as required to ensure effective, efficient, and safe operations
• Promote a safety first mindset
Effectively communicate with both external and internal contacts
• Develop and maintain professional relationships with all customers
• Provide oversight and assistance to mobile wash specialist to ensure seamless operations, including but not limited to:
a. Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests
b. Operating pressure washers, vacuums, and other equipment to meet service expectations
c. Using cleaning, protectives, and other agents to maintain and enhance vehicle and site appearance
d. Preforming inspections and keeping a complete, accurate record of customer vehicle and site cleaning and conditions
e. Carry out mobile wash duties in accordance with all safety regulations

If interested, forward updated resume at Toronto@staffmax.ca