Job Alerts: Construction Manager & CUSTOMER CARE MANAGER

1. Construction Manager
120,000 & more based on experience + Benefits – Full Time – Permanent
Stoney Creek, ON

The key overall objective of the Construction Manager is to plan construction projects and oversee their progress along the way in a timely and cost-effective manner. You will be responsible for budgeting, organization, implementation and scheduling of the projects to name a few.

•Conduct site and safety inspections, attend progress meetings, review incidents, near misses, and implement continuous improvements to ensure that project safety standards, legislation, and environmental programs are followed
•Oversee projects to ensure completion is as per design, budget, and schedule
•Lead preconstruction process and contribute to estimate, proposal, and/or presentations
•Monitor project performance status reports for schedule, costs, equipment, people resources, materials, safety and environment, cost forecast and quality control
•Monitor production and review site works to ensure project timelines, cost, and quality objectives are met
•Review bid specifications and budget compliance
•Foster a culture that promotes identifying potential project constraints and problem solving
•Manage progress preparation payments to subcontractors and trade contractors
•Review and continuously improve project procedures and operating guidelines
•Oversee change management process and manage any large changes or disputes
•Oversee overall project closeout, including document management, maintenance and warranty manuals, deficiencies, and warranty work.
•Ensures all owner, partner, and project policies, procedures, and standards are followed
•Oversee and lead the entire project team consisting of direct and indirect reports (Project Manager, Assistant Project Managers, Coordinators, Superintendents, Project Engineers, etc.)
•Provide mentorship and coaching management for all project team members
•Collaborate with HR to delegate and oversee tasks related to training and onboarding new employees and assist in the recruitment of new team members to the construction team
•Maintain familiarity with WHMIS, WAH, WSIB and OHSA safety responsibilities and duties;
•Time manage yourself with meeting deadlines and project requirements;

Requirements:
•Minimum 7 years’ experience managing a variety of residential/mixed-use construction projects for the owner/developer
•University degree and/or training in construction management engineering or related field.

•Ability to effectively resolve conflict in a manner that is consistent with our core values and ensures strong working relationships in the future.
•Proven success and passion for building and sustaining strong relationships with team members
•Proficiency in Microsoft Office, including Outlook, Word, Excel
•Proficiency in Procore/Builder Lynx/BIM.

If interested, please forward updated resume at Toronto@staffmax.com

2. CUSTOMER CARE MANAGER
67,000 – 75,000+ Benefits – Full Time Permanent
Grimsby, ON,

The Customer Care Manager leads and manages a superior post-construction team. They are responsible for delivering a quality finished home to the Homeowner’s satisfaction and in accordance to DeSantis and Tarion standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)
Reporting to the Director of Construction, the Customer Care Manager in this position will involve (but is not limited to) carrying out the following tasks, and includes working with a team of trades and other technical professionals, to achieve this:

• Manage department to minimize and prevent Tarion intervention
• Meet with difficult homeowners to rectify their complaints to avoid requests for conciliation as required
• Meet with homeowners who have requested conciliation, investigate their complaints, and update the Director of Construction, GM, and President, with the findings
• Attend conciliations, or tribunal hearings as a Company representative, as required
• Comply with findings of the Tarion Conciliation Report and ensure repairs are completed within specified time frames
• Ensure all warrantable repairs are scheduled and completed to minimize repeat trade visits, and to address repairs within a timely manner
• Ensure that all warranty work is being conducted by the Trades and not Service Technicians
• Manage the resolution of Service / Trade disputes and conduct regular service meetings with difficult trades as required, notifying & inviting the Director of Construction and GM
• Ensure all warranty documents have been delivered and reviewed with the homeowner on closing
• Ensure homeowner understands the PDI, closing, follow up, and warranty process via an educational seminar and homeowner interactions
• Ensure PDI appointments are scheduled with homeowners and PDI staff
• Conduct PDI’s when required

REQUIRED SKILLS & QUALIFICATIONS:

• Minimum of 3 years experience in similar role
• Thorough understanding of Tarion Warranty Program
• Thorough understanding of Ontario Building Code
• MS Office, Builder Lynx

If interested, please forward updated resume at Toronto@staffmax.com