Office Manager & Inside Customer Service/Order Desk Administrator
1 – Office Manager
Salary: $55.000 to $65 ,000/YR
Full Time – Permanent – On Site
Mississauga, ON
We are seeking a highly motivated, detail-oriented Office Administrator to join our team at our Canadian head office located in Mississauga, ON. This is a full-time, permanent position with a rate of pay ranging from $50K to $55K per year. The successful candidate will work closely with the President and COO to assist in the achievement of organizational goals while supporting our sales team members across Canada.
Responsibilities:
• Assist the President and COO with communications to team members, clients, and guests.
• Manage the President’s calendar, schedule online and onsite meetings and conference calls, and make travel arrangements.
• Draft, format, proofread, and distribute correspondence, briefing notes, memos, reports, and presentations in both French and English.
• Provide administrative support to ensure the efficient operation of the office.
• Plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions.
• Oversee special projects and track progress towards company goals.
• Complete operational requirements by scheduling and assigning administrative projects and expediting work results.
• Support the team by performing tasks related to organization and strong communication.
• Develop, review, and improve administrative systems, policies, and procedures.
• Handle the company’s social media, mail chimp, and website.
• Assist team members with questions/issues as they arise.
• Administer, communicate and monitor the team for compliance to National Standards.
• Answer phone calls, schedule meetings, and support visitors.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Ensure the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Prepare scheduled reports, including team compliance to National Standards, training and coaching of existing and new team members, and monthly sales reporting to International.
• Prepare franchise contract documents and letters.
• Assist in recruiting and prospecting activities to grow nationally.
• Develop productive and supporting relationships with team members.
• Regularly update internal formal documents related to business processes and procedures.
• Assist and perform other tasks, including work on strategic projects and other duties as assigned.
• Assist as a backup for Inventory Management.
• Provide other administrative and clerical support as assigned.
Qualifications:
• Two (2) to three (3) years of Office Administrator experience.
• Enthusiastic, positive energy, result-focused, and attention to detail.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook) and Adobe Acrobat.
• French language skills are not mandatory, but would be an asset.
If interested, please forward updated resume at brittany.vince@staffmax.com
2 – Inside Customer Service/Order Desk Administrator
Salary: $47.000 to $50,000/YR
Hours: 8:30am to 4:30pm
Full Time – Permanent – On Site
Mississauga, ON
We are seeking a detail-oriented and organized Warehouse Order Coordinator to join our team. In this role, you will be responsible for coordinating the fulfillment of product/service orders for our development programs into and out of the warehouse. Your duties will include clerical and administrative tasks, shipping and receiving, inventory management, purchasing, and handling customer inquiries. The ideal candidate will have at least one year of experience in order desk, data entry, inventory management systems, shipping, and accounting, as well as excellent communication and organizational skills.
Responsibilities:
Provide clerical and administrative office duties including, reception phone – meet and greet clients and visitors, handle couriers, and read and route incoming mail.
Coordinate daily shipping and receiving, ensuring accuracy and timeliness.
Update and review inventory lists and cost sheets for accuracy.
Research and coordinate with various vendors in purchasing and stock inventory.
Monitor and coordinate inventory requirements, such as minimum levels.
Receive and review orders in a timely manner and invoice using QuickBooks and process payments.
Process and close orders into internal database management software, ensuring accuracy.
Ship out orders accurately through different carriers utilizing appropriate shipping methods.
Prepare shipping package, including bill of lading, occasional logistics, picking sheets, address labels, NAFTA documents (when required), and commercial invoice.
Produce accurate, timely and efficient documentation of all inventory transactions.
Handle emergency orders and respond to inquiries in a timely and courteous manner.
Maintain and prepare weekly schedule reports, compile inventory reports, and issue them to management.
Perform quarterly and year-end inventory counts, investigate inventory shortages and discrepancies, and maintain accounting system inventory database.
Perform month-end procedures and reports, assist with research, and compile and transcribe statistical inventory reports.
Prepare and process necessary documentation for purchases, returns, warranty coverage, and other work as required.
Ensure that inbound and outbound shipments are accurate and free of errors, omissions, or damages.
Provide internal customer service assistance to team members for sales orders and other questions/issues as they arise.
Develop productive and supportive relationships with the team.
Aid and perform other tasks, including work on special projects and transactions, as required.
Other administrative and clerical support as assigned.
Qualifications:
At least one year of experience in order desk, data entry, inventory management systems, shipping, and accounting.
Post-Secondary education in Business Administration or a related field preferred.
Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook) and Adobe Acrobat.
Excellent communication and organizational skills.
Ability to prioritize and manage time effectively.
Enthusiastic, positive energy, result-focused, and attention to detail.
If interested, please forward updated resume at brittany.vince@staffmax.com
For more jobs please visit https://jobs.staffmax.ca/Jobs